Welcome to Capstone Leadership's Quest Store

New Quest

Direct Dialogue Quest

  • Coaching By Capstone

  • Community Support

  • 10 Levels

Could you imagine the coach of a championship team not providing feedback to the players? You would likely agree that frequent high quality feedback is required for individuals and teams to reach peak performance.

Performance feedback from a leader is truly just a conversation, or a series of conversations. Even though leaders have a lifetime of experience in conversing, it is with regular frequency that leaders reach out to us for advice on what to say to their employees.  

As well, you don’t have to be a leader for very long to notice that there is variation in how employees behave, perform, and contribute. Providing individualized feedback, positive or corrective, is a key skill to master when you are leading a diverse team toward achieving great results.

And what we learned through coaching hundreds of leaders in this skill is that providing feedback is not just about mastering the skill, but developing the courage (....we call this "mustering the will") to have these conversations.

Some performance feedback will be more formal, such as annual performance evaluations. Yet some of the most impactful performance feedback comes in the form of day-to-day conversations. This course will explore a leadership tactic we term “Direct Dialogue." Through this course, you will master these Direct Dialogue conversations: The Compliment, Positive Coaching, and the 5-Point Correction Conversation (and modified correction conversations).

Course Objective: Master the will and the skill of effective feedback in keeping with the 3:1 ratio and mentor others to do the same.

Target Audience: All levels of healthcare leaders with any level of responsibility, education or experience; and then mentoring and encouraging employees to learn and use the skill

Course Time Commitment: The estimated hours to complete the learning and the related activities are 30 hours over 30 days. A majority of time spent to complete this course will be in planning, practicing, and processing what you learn. Some learning and practice activities can be completed while not at work; other activities are to be performed while at work. You can extend the course duration to meet your specific needs. Creating new habits, such as giving regular feedback, requires an investment in learning; but also an investment in practicing what you learn.

Course Content: This eLearning course includes 19 videos (most are 3-8 minutes in length), 35 learning activities, and 19 downloadable worksheets and resources.

Beginner or Advanced Learners: If you are new to leadership or to this content, you'll want to complete every mission in this course. If you are an experienced leader and/or maybe one that has adopted some or all of these tactics after participating in our live training or reading our book, The Employee Experience, you may find select the option to SKIP missions or practice activities that are ones you have already mastered in the past.

CapstoneEDU Pricing: $99.00 one-time fee per course

When training a team of 10 or more, contact jen@capstoneleadership.net for special team pricing and team access to CapstoneEDU courses.

New Quest

Work Relationships that Work

  • Coaching By Jane

  • Community Support

  • 7 Levels

You've likely heard the real estate mantra - "location, location, location!" We'd like to propose a leadership mantra - "relationships, relationships, relationships!"

The tactic of rounding is the art of purposeful communication to build relationships and engagement. It is a powerful leadership tool to add to your tool kit.

As the instructor and mentor for this course, I know first hand the benefits of rounding on my leadership, team, and organization. For well over a decade of my years as a healthcare leader, I embraced a habit of rounding each and every day I worked. Just like brushing my teeth, I couldn't imagine not doing it in my day. Rounding wasn't "extra work" - it was how I did my work. 

Through this CapstoneEDU course, Work Relationships that Work, you will create the habit of purposeful, systematic rounding in your leadership. When you do so, you will enjoy the benefits of strengthened relationships and elevated engagement in the years ahead.

Course Objective: Master the tactic of purposeful and systematic rounding to build and strengthen relationships with your key stakeholders and engage them to contribute to the key strategies that will move your team or organization forward to peak results.

Target Audience: All levels of healthcare leaders with any level of responsibility, education or experience; and then mentoring and encouraging employees to learn and use the skill

Course Time Commitment: The hours to complete the learning and the related activities are estimated at 15 hours over 30 days. Creating new habits, such as engaging in purposeful conversations, requires an investment in learning; but also an investment in practicing what you learn. A majority of time spent to complete this course will be in planning, practicing, and processing what you learn. Some learning and practice activities can be completed while not at work; other activities are to be performed while at work. You can extend the course duration to meet your specific needs.

Course Content: This eLearning course includes 15 videos (most are 3-8 minutes in length), 27 learning activities, and 20 downloadable worksheets and resources.

Beginner or Advanced Learners: If you are new to leadership or to this content, you'll want to complete every mission in this course. If you are an experienced leader and/or maybe one that has adopted some or all of these tactics after participating in our live training or reading our book, The Employee Experience, you may find select the option to SKIP missions or practice activities that are ones you have already mastered in the past.

CapstoneEDU Pricing: $99.00 one-time fee per course

When training a team of 10 or more, contact jen@capstoneleadership.net for special team pricing and team access to CapstoneEDU courses.