Think of your workplace and the things it hopes to achieve such as being a great place to work and delivering a high quality and very satisfying patient experience. While great systems, technology, and processes are necessary to achieve these outcomes, it is the PEOPLE . . . . operating in accordance to high standards that is the "secret weapon" in the very best healthcare organizations.
Standards set the bar for everyone. What standards do we all strive for in how we behave and perform. High standards, high results. Low (or no) standards, low results.
When standards are high, what then tends to happen is that people begin to expect more of themselves in every situation. As a result, behavior and performance changes in good ways, which subsequently impacts the results.
Because standards are reflected in so many ways, they are, therefore, always “on show” for the public. When outsiders walk into your place of work, it is likely easy for them to tell if this is an organization with high standards. You likely notice it when you walk into other businesses as well.
This CapstoneEDU learning module is designed to support organizations as they learn the tactics for setting standards . . . and then "bringing them alive" to elevate behavior, performance and results!
Through this flexible and experiential approach to adult learning, you'll move through 4 Levels of Learning, broken down into 21 "missions" (. . . bite-sized learning followed by activities of processing/practicing).
You determine your pace throughout the course.
Level 1 - 3 Missions - Getting Started: Introduction & Orientation (~1 hour)
Level 2 - 6 Missions - Setting Standards (~2 hours)
Level 3 - 9 Missions - Achieving Standards (~3.5 hours)
Level 4 - 3 Missions - Wrap Up: Quiz, Evaluation, Completion Certificate (~0.5 hour)
This course is packed with great instruction, as well as great resources/examples - and, a "Community" that will connect you with other leaders also participating in the course as well as course mentor(s).
Nursing Contact Hours: Attendee must attend the full presentations and pass the test to receive the Capstone Leadership Training completion certificate. 7.0 contact hours are awarded upon completion of the course. Provider approved by the California Board of Registered Nursing: Provider #16063.
Beginner or Advanced Learners: If you are new to leadership or to this content, you'll want to complete every mission in this course. If you are an experienced leader and/or maybe one that has adopted some or all of these tactics after participating in our live training or reading our book, The Employee Experience, you may find select the option to SKIP missions or practice activities that are ones you have already mastered in the past.
TEAM DISCOUNT: When training a team of 10 or more, contact info@capstoneleadership.net for special team pricing and team access to CapstoneEDU courses.
Jane McLeod, RN, MSN, and Sue Tetzlaff, RN, RHIA, MHA, FACHE, are the co-founders & principals of Capstone Leadership Solutions, a firm specializing in assisting healthcare leaders and their teams achieve extraordinary results (even award-winning!) while reconnecting to pride, purpose, and joy. Together they co-authored the book, The Employee Experience: A Capstone Guide to Peak Performance.
For more than a decade, Capstone’s experienced nurse strategists and coaches have assisted dozens of healthcare organizations to make vast improvements in patient care and workplace culture.
The transformation experts at Capstone Leadership Solutions, Inc. are the creators of The Framework for Achieving Great Results© which supports the progress and success of client organizations in keeping with a mission to inspire and equip healthcare organizations for positive change.
CapstoneLeadership.net
info@capstoneleadership.net
Quest Curriculum
- 4 Levels
- Coaching By Capstone
- Community Support
-
Level 01 Motivation and Mindset
As you get started, you'll meet your course mentor and get connected with others in the course, check in on your motivation, mindset & view an "orientation/overview" video so you can get some quick wins.
-
Level 02 Setting Standards
What you need to know to set or revise ("uplevel!") standards . . . as a tactic for elevating your team, department or entire organization. Do you want (or need!) standards for Service/Communication, Behavior, Nursing, and/or Leadership? It's all in here.
-
Level 03 Achieving Standards
Setting standards is the first step . . . but after that, you've got to bring and keep them alive. This level is packed with tactics that will leverage your standards to elevate behavior, performance and results!
-
Level 04 Wrap Up
As the course closes out, you'll get to test your knowledge, evaluate the course, and download your Certificate of Completion.
Success Stories
-
Dan Rohrbach, CEO Save time and energy
"You can move the needle alone, but it takes a lot of time and energy. With Capstone, you can move the needle faster and let them do some of the heavy lifting for you so you can focus on other organizational priorities."
-
Tim Johnson, CEO We began #1 in the state in Patient Satisfaction
"We had low patient satisfaction scores and within two years of the journey, we were #1 within the state of Michigan, so we were looking to raise our scores, and we went to number 1."
