DFY Resources include 24 animated videos (most are ~2-3 minutes) with corresponding resource sheets and graphics/images designed for organization-wide use. DFY resources can be used as is or customized; and disseminated/stored on internal system(s) (aka, Learning Management System, secured shared drive or employee-only portal/website, etc.).

DFY Resources are developed, or in development, for the following 24 topics:

DFY SET 1 (for use by employee-driven teams to introduce/elevate solutions): Hallway Hospitality, Telephone Etiquette, Managing Up, Service Recovery, Listening, Banning Blame/We-They, Body Language, Banned Words/Phrases, Attitude of Gratitude, Narrating, Teach Back, Handoff, Standards of Behavior, Patient Surveys, Peer-to-Peer Accountability & Feedback (aka “I Noticed = I Care”)

This CapstoneEDU learning module is designed to support you in your efforts to elevate your personal resilience and to lead efforts that positively impact the resilience of others - in your department(s) and/or entire organization.

Through this flexible and experiential approach to adult learning, you'll move through 6 Levels of Learning, broken down into 32 "missions" (. . . bite-sized learning followed by activities of processing/practicing).

You determine your pace throughout the course. The estimated time commitments are:

Level 1 - 4 Missions - 1.25 to 2.25 Hours

Level 2 - 6 Missions - 1.0 to 1.25 Hours

Level 3 - 6 Missions - 1.0 to 1.25 Hours

Level 4 - 6 Missions - 1.0 Hour...

Could you imagine the coach of a championship team not providing feedback to the players? You would likely agree that frequent high quality feedback is required for individuals and teams to reach peak performance.

"Direct dialogue" from a leader is truly just a conversation, or a series of conversations. Even though leaders have a lifetime of experience in conversing, it is with regular frequency that leaders reach out to us for advice on what to say to their employees.  

As well, you don’t have to be a leader for very long to notice that there is variation in how employees behave, perform, and contribute. Providing individualized feedback, positive or corrective, is a key skill to master when you are leading a diverse team toward achieving great results.

And what we learned through coaching hundreds of leaders in this skill is that providing feedback is not just about mastering the skill, but developing the courage (....we call this "mustering the will") to have these conversations.

Some feedback will be more formal, such as annual performance evaluations. Yet, most feedback can be (and should be!) delivered in day-to-day conversations. This course will explore a leadership tactic we term “Direct Dialogue." Through this course, you will master these Direct Dialogue...

You've likely heard the real estate mantra - "location, location, location!" We'd like to propose a leadership mantra - "relationships, relationships, relationships!"

The tactic of rounding is the art of purposeful communication to build relationships and engagement. It is a powerful leadership tool to add to your tool kit.

As the instructor and mentor for this course, I know first hand the benefits of rounding on my leadership, team, and organization. For well over a decade of my years as a healthcare leader, I embraced a habit of rounding each and every day I worked. Just like brushing my teeth, I couldn't imagine not doing it in my day. Rounding wasn't "extra work" - it was how I did my work. 

Through this CapstoneEDU course, Work Relationships that Work, you will create the habit of purposeful, systematic rounding in your leadership. When you do so, you will enjoy the benefits of strengthened relationships and elevated engagement in the years ahead.

Course Objective: Master the tactic of purposeful and systematic rounding to build and strengthen relationships with your key stakeholders and engage them to contribute to the key strategies that will move your team or organization forward to peak results...

Aligning organizational, departmental, team, and individual goals with key strategic priorities - and engaging employees and leaders in setting and achieving goals - can be the powerful engine a healthcare organization needs for improving every aspect of the organization – finance, growth, quality/safety, patient satisfaction, and employee engagement.

Most organizations have a defined strategic planning cycle and a budget cycle but miss out on the benefits of creating alignment and ownership for achieving strategies via the incorporation of a goal cycle.

While the concept of setting goals may seem like a simple one, there are many evidence-based and high-performance work practices that are available to make setting and achieving goals a robust part of your organization’s leadership framework and a systematic cadence of improvement activities. Setting and achieving goals is grounded in the concepts and activities of continual improvement.

In this course, you will learn the tactics for developing and implementing a robust goal cycle for an entire organization . . . yet would also be valuable for you if you desire a goal cycle for leading your specific division/department(s) within a larger organization...

This CapstoneEDU learning module is designed to walk you through the steps toward the creation of a systematic process for communications that are more transparent, impactful, and timely. After assessing your current communication efforts, you'll define the scope of your new or revised communication plan, and then build the plan one element at a time. When employees know where to get information, they can be a more active, versus passive, receiver of information. When leaders consistently follow a well devised communication plan, trusting relationships can flourish.

Through this flexible and experiential approach to adult learning, you'll move through 4 Levels of Learning, broken down into 21 "missions" (. . . bite-sized learning followed by processing/practicing).

You determine your pace through the course. Our suggested timeframe is to complete the course over 30 days (e.g, 1 level per week).

Estimated course time commitments:

Level 1 - 4 Missions - 2.5-3.0 Hours

Level 2 - 5 Missions - 1.5-2.0 Hours...

This CapstoneEDU learning module is designed to inspire and equip you with selection and onboarding practices that provide rock-solid first impressions to your new employees while laying down roots that will increase the chances that your newly selected employees will blossom into excellent members of your team.

Through this flexible and experiential approach to adult learning, you'll move through 4 Levels of Learning & Activities by completing 20 "missions" (. . . bite-sized learning followed by processing/practicing). The major content is divided into two main components: Strengthening Your Selection Practices and Strengthening your Onboarding Practices.

Set your own pace as you complete the missions. The estimated time commitments are as follows:

Level 1 - 4 Missions - 2.5-3.0 Hours

Level 2 - 5 Missions - 1.5-3.0 Hours

Level 3 - 5 Missions - 1.5-3.0 Hours...

It is reported that 70% of change efforts fail. Those changes that involve behavior changes (e.g., improving quality/safety, morale, the customer/patient experience) are the hardest of all.

Does this sound like your organization (...or department/work unit):

• Our results are achieved at the level desired
• Our improvements/changes are achieved as quickly as desired
• We have confidence and competence as to how to make changes
• We have clarity as to each person's role and responsibility related to changes
• We have positive attitudes and optimism about changes
• We are free and safe to experiment/take risks/make attempts and learn from our failures
• We have a drive and willingness to change things that aren't yet optimal, even if they are "good"...

This CapstoneEDU learning module is designed to assist you in the mastery of gratefulness by strengthening habits of recognizing, celebrating, and appreciating.

Gratefulness is an important aspect of a positive workplace culture in which people and results can flourish.

Through this flexible and experiential approach to adult learning, you'll move through 4 Levels of Learning, broken down into 18 "missions" (. . . bite-sized learning followed by processing/practicing). The major content is Expanding Gratefulness Opportunities and Acting on Gratefulness Opportunities.

You determine your pace throughout the course. The estimated time commitments are:

Level 1 - 4 Missions - 1.5-2.0 Hours

Level 2 - 5 Missions - 1.5-2.0 Hours

Level 3 - 5 Missions - 1.5-3.0 Hours...

Think of your workplace and the things it hopes to achieve such as being a great place to work and delivering a high quality and very satisfying patient experience. While great systems, technology, and processes are necessary to achieve these outcomes, it is the PEOPLE . . . . operating in accordance to high standards that is the "secret weapon" in the very best healthcare organizations.

Standards set the bar for everyone. What standards do we all strive for in how we behave and perform. High standards, high results. Low (or no) standards, low results.

When standards are high, what then tends to happen is that people begin to expect more of themselves in every situation. As a result, behavior and performance changes in good ways, which subsequently impacts the results.

Because standards are reflected in so many ways, they are, therefore, always “on show” for the public. When outsiders walk into your place of work, it is likely easy for them to tell if this is an organization with high standards. You likely notice it when you walk into other businesses as well.

This CapstoneEDU learning module is designed to support organizations as they learn the tactics for setting standards . . . and then "bringing them alive" to...