Strengthen Relationships & Elevate Engagement

Master the tactics to create Work Relationships that Work!

You've likely heard the real estate mantra - "location, location, location!" We'd like to propose a leadership mantra - "relationships, relationships, relationships!"

The tactic of rounding is the art of purposeful communication to build relationships and engagement. It is a powerful leadership tool to add to your tool kit.

As the instructor and mentor for this course, I know first hand the benefits of rounding on my leadership, team, and organization. For well over a decade of my years as a healthcare leader, I embraced a habit of rounding each and every day I worked. Just like brushing my teeth, I couldn't imagine not doing it in my day. Rounding wasn't "extra work" - it was how I did my work. 

Through this CapstoneEDU course, Work Relationships that Work, you will create the habit of purposeful, systematic rounding in your leadership. When you do so, you will enjoy the benefits of strengthened relationships and elevated engagement in the years ahead.

Course Objective: Master the tactic of purposeful and systematic rounding to build and strengthen relationships with your key stakeholders and engage them to contribute to the key strategies that will move your team or organization forward to peak results.

Target Audience: All levels of healthcare leaders with any level of responsibility, education or experience; and then mentoring and encouraging employees to learn and use the skill

Course Time Commitment: The hours to complete the learning and the related activities are estimated at 15 hours over 30-60 days. Creating new habits, such as engaging in purposeful conversations, requires an investment in learning; but also an investment in practicing what you learn. A majority of time spent to complete this course will be in planning, practicing, and processing what you learn. Some learning and practice activities can be completed while not at work; other activities are to be performed while at work. You can extend the course duration to meet your specific needs.

Course Content: This eLearning course includes 15 videos (most are 3-8 minutes in length), 27 learning activities, and 20 downloadable worksheets and resources.

Beginner or Advanced Learners: If you are new to leadership or to this content, you'll want to complete every mission in this course. If you are an experienced leader and/or maybe one that has adopted some or all of these tactics after participating in our live training or reading our book, The Employee Experience, you may find select the option to SKIP missions or practice activities that are ones you have already mastered in the past.

CapstoneEDU Course Category B: $400.00 one-time fee per enrollee for 2 years unlimited access to the current program and any updates made to the content in the 2 year access period.

When training a team of 10 or more, contact for special team pricing and team access to CapstoneEDU courses.

Jane McLeod, RN, MSN, and Sue Tetzlaff, RN, RHIA, MHA, FACHE, are the co-founders & principals of Capstone Leadership Solutions, a firm specializing in assisting healthcare leaders and their teams achieve extraordinary results (even award-winning!) while reconnecting to pride, purpose, and joy. Together they co-authored the book, The Employee Experience: A Capstone Guide to Peak Performance.

For more than a decade, Capstone’s experienced nurse strategists and coaches have assisted dozens of healthcare organizations to make vast improvements in patient care and workplace culture.

As healthcare transformation experts at Capstone Leadership Solutions, Inc. and the creators of The Framework for Achieving Great Results© and ASCEND™, we are excited to make these JUST START Solutions available – along with a proven 5-Step-Plan - in keeping with our company’s mission to inspire and equip healthcare organizations for positive change.

Quest Curriculum

  • 7 Levels
  • Coaching By Capstone
  • Community Support
  • Level 01

    Introduction and "The Why"

    Get inspired to "Just Start!" - consider your current state and your motivation for improving it.

  • Level 02

    The Essentials

    These missions will walk you through the essential elements for creating a systematic approach to purposeful rounding with various stakeholders.

  • Level 03

    Rounding with Employees

    Discover the six key categories of rounding questions for leaders to ask to build relationships and elevate engagement with employees.

  • Level 04

    Elevating Employee Rounding

    This level will introduce you to variations of employee rounding to aid in employee retention and new employee onboarding; as well as tactics for keeping your practice of employee rounding fresh and inspired over the years ahead.

  • Level 05

    Rounding with Other Stakeholders

    Now it's time to focus on your relationships & engagement with other stakeholders such as employees/leaders of other work units, external agencies, customers, and even your boss. Beyond rounding with your employees, this level will explore rounding tactics for six additional groups of stakeholders.

  • Level 06

    Creating Your Rounding Plan

    A systematic rounding plan must be purposeful -- which means, customizing it to your specific situation and stakeholders. In this level, you will create the specific rounding plan that is right for you. This plan will guide your new leadership habit of systematic rounding.

  • Level 07

    Wrap Up

    The course quiz, evaluations, and certificate of completion wrap up this course.

Start your Journey now

Get Started!
  • 400

    One-time payment

  • /

Success Stories

  • Denise Hart, Executive Director of Human Resources

    "Everyone can see a difference!"

    "The one-on-one rounding has been the big thing - connecting with employees. From where I sit, that helps get a lot of things taken care of before things get worse, disconnected or confusion, so the talks with employees are great."

Start your Journey now

Get Started!
  • 400

    One-time payment

  • /