You've likely heard the real estate mantra - "location, location, location!" We'd like to propose a leadership mantra - "relationships, relationships, relationships!"
The tactic of rounding is the art of purposeful communication to build relationships and engagement. It is a powerful leadership tool to add to your tool kit.
As the instructor and mentor for this course, I know first hand the benefits of rounding on my leadership, team, and organization. For well over a decade of my years as a healthcare leader, I embraced a habit of rounding each and every day I worked. Just like brushing my teeth, I couldn't imagine not doing it in my day. Rounding wasn't "extra work" - it was how I did my work.
Through this CapstoneEDU course, Work Relationships that Work, you will create the habit of purposeful, systematic rounding in your leadership. When you do so, you will enjoy the benefits of strengthened relationships and elevated engagement in the years ahead.
Course Objective: Master the tactic of purposeful and systematic rounding to build and strengthen relationships with your key stakeholders and engage them to contribute to the key strategies that will move your team or organization forward to peak results.
Target Audience: All levels of healthcare leaders with any level of responsibility, education or experience; and then mentoring and encouraging employees to learn and use the skill
Course Time Commitment: The hours to complete the learning and the related activities are estimated at 15 hours over 30 days. Creating new habits, such as engaging in purposeful conversations, requires an investment in learning; but also an investment in practicing what you learn. A majority of time spent to complete this course will be in planning, practicing, and processing what you learn. Some learning and practice activities can be completed while not at work; other activities are to be performed while at work. You can extend the course duration to meet your specific needs.
Course Content: This eLearning course includes 15 videos (most are 3-8 minutes in length), 27 learning activities, and 20 downloadable worksheets and resources.
Beginner or Advanced Learners: If you are new to leadership or to this content, you'll want to complete every mission in this course. If you are an experienced leader and/or maybe one that has adopted some or all of these tactics after participating in our live training or reading our book, The Employee Experience, you may find select the option to SKIP missions or practice activities that are ones you have already mastered in the past.
CapstoneEDU Pricing: $99.00 one-time fee per course
When training a team of 10 or more, contact firstname.lastname@example.org for special team pricing and team access to CapstoneEDU courses.
Jane McLeod is the co-founder of Capstone Leadership Solutions, a firm specializing in assessing organizations to facilitate planning and execution of operational improvements. She is the co-author of the book, The Employee Experience.
Jane has been in the healthcare field for more than 30 years as a Registered Nurse. Her clinical experiences focused on inpatient Oncology Nursing at a large tertiary facility in Northwest Michigan, as well as Emergency Room and Critical Care nursing in northern rural Michigan. Jane has had the honor of serving in leadership positions in both of these hospitals, spanning most of her career.
Her work as a leader has led to tremendous increases in the engagement of her employees which has benefitted the customers they serve. She lives under the model of Servant Leadership and walks by example every day.
- 7 Levels
- Coaching By Jane
- Community Support
- iOS & Android
Introduction and "The Why"
Get inspired to "Just Start!" - consider your current state and your motivation for improving it.
These missions will walk you through the essential elements for creating a systematic approach to purposeful rounding with various stakeholders.
Rounding with Employees
Discover the six key categories of rounding questions for leaders to ask to build relationships and elevate engagement with employees.
Elevating Employee Rounding
This level will introduce you to variations of employee rounding to aid in employee retention and new employee onboarding; as well as tactics for keeping your practice of employee rounding fresh and inspired over the years ahead.
Rounding with Other Stakeholders
Now it's time to focus on your relationships & engagement with other stakeholders such as employees/leaders of other work units, external agencies, customers, and even your boss. Beyond rounding with your employees, this level will explore rounding tactics for six additional groups of stakeholders.
Creating Your Rounding Plan
A systematic rounding plan must be purposeful -- which means, customizing it to your specific situation and stakeholders. In this level, you will create the specific rounding plan that is right for you. This plan will guide your new leadership habit of systematic rounding.
The course quiz, evaluations, and certificate of completion wrap up this course.
"Everyone can see a difference!"
"The one-on-one rounding has been the big thing - connecting with employees. From where I sit, that helps get a lot of things taken care of before things get worse, disconnected or confusion, so the talks with employees are great."