Resilience: A key to great organizations

When people flourish, the organization they work for can flourish too

This CapstoneEDU learning module is designed to support you in your efforts to elevate your personal resilience and to lead efforts that positively impact the resilience of others - in your department(s) and/or entire organization.

Through this flexible and experiential approach to adult learning, you'll move through 6 Levels of Learning, broken down into 32 "missions" (. . . bite-sized learning followed by activities of processing/practicing).

You determine your pace throughout the course. The estimated time commitments are:

Level 1 - 4 Missions - 1.25 to 2.25 Hours

Level 2 - 6 Missions - 1.0 to 1.25 Hours

Level 3 - 6 Missions - 1.0 to 1.25 Hours

Level 4 - 6 Missions - 1.0 Hour

Level 5 - 6 Missions - 1.0 Hour

Level 6 - 4 Missions - 0.25-0.5 Hour

Levels 2-3 will guide you through the development of a personal resiliency plan.

Level 4 will focus on department/team resiliency efforts.

Level 5 will focus on organization-side resiliency efforts.

This course is packed with great instruction, as well as great resources/examples - and, a "Community" that will connect you with other leaders also participating in the course as well as course mentor(s).

Nursing Contact Hours: Attendee must attend the full presentations and pass the test to receive the Capstone Leadership Training completion certificate. Contact hours are awarded upon completion of the course. Provider approved by the California Board of Registered Nursing: Provider #16063. Approved for 5.5 Contact Hours.

Beginner or Advanced Learners: If you are new to leadership or to this content, you'll want to complete every mission in this course. If you are an experienced leader and/or maybe one that has adopted some or all of these tactics after participating in our live training or reading our book, The Employee Experience, you may find select the option to SKIP missions or practice activities that are ones you have already mastered in the past.

TEAM DISCOUNT: When training a team of 10 or more, contact for special team pricing and team access to CapstoneEDU courses.

Are you ready to enhance communication, foster teamwork, and create safer and more satisfying patient and employee experiences?

If so, reach out to to book a call to help us gain clarity on your current situation to determine whether this JUST START SOLUTION is right for your organization.

JUST START Solutions is created by:

Sue Tetzlaff, RN, RHIA, MHA, FACHE and Jane McLeod, RN, MSN, the co-founders & principals of Capstone Leadership Solutions, a firm specializing in assisting healthcare leaders and their teams achieve extraordinary results (even award-winning!) while reconnecting to pride, purpose, and joy. Together they co-authored the book, The Employee Experience: A Capstone Guide to Peak Performance.

They served as senior leaders in healthcare before co-founding Capstone Leadership Solutions, Inc. They now serve as strategists, coaches, and trainers to healthcare organizations that want to create work environments in which people, results, and strategies can flourish.

Quest Curriculum

  • 6 Levels
  • Coaching By Capstone
  • Community Support
  • Level 01

    Getting Started

    Consider your motivation for taking this course, assess your starting point, and get an "orientation overview" on tactics for elevating resilience.

  • Level 02


    This level is foundational to building resiliency plans for individuals (in Level 3) and groups (in Levels 4 & 5). This is a "tactic-packed" level of learning.

  • Level 03

    Personal Rituals & Routines

    In this level, you'll walk through the creation of your own personal plan using the approach of rituals and routines to get READY (for work), REFRESH (during work), RECOVERY (after work), and RECHARGE (your non-working time). You are sure to love this approach to elevating your resilience!

  • Level 04

    Resilient Departments/Teams

    In this level, you'll consider how Resilience Rituals and Routines can be applied to groups (and individual department or work-unit/team) and you'll be guided through the development of a group plan.

  • Level 05

    Resilient Organizations

    Consider "hot-topics" such as organizational change fatigue and psychological safety and its impact on the resilience of a workforce. As well, consider what internal and outside resources can be harnessed to support an organization-wide resilience plan.

  • Level 06

    Wrap Up

    To wrap up the course, you'll schedule the 6-month re-evaluation of your resiliency plan(s), take a short quiz, complete the course evaluation and download the completion (CEU) certificate.

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Success Stories

  • Healthcare Leader


    "I like the pace of the course and of course listening to Jane. You inspire me!!!"

Start your Journey now

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