Overcome 7 Challenges That Derail Change Efforts

Assess which challenges exist and learn tactics to overcome them (....and even prevent them!)

It is reported that 70% of change efforts fail. Those changes that involve behavior changes (e.g., improving quality/safety, morale, the customer/patient experience) are the hardest of all.

Does this sound like your organization (...or department/work unit):


  • Our results are achieved at the level desired
  • Our improvements/changes are achieved as quickly as desired
  • We have confidence and competence as to how to make changes
  • We have clarity as to each person's role and responsibility related to changes
  • We have positive attitudes and optimism about changes
  • We are free and safe to experiment/take risks/make attempts and learn from our failures
  • We have a drive and willingness to change things that aren't yet optimal, even if they are "good"
  • We have the ability to sustain and build on past changes
  • We are focused on the "right" changes (the right quantity and priorities for change)

If that doesn't sound like your organization, you are likely bumping up against one or more of the 7 common challenges to change that we've uncovered in organizations that have coached through transformation change efforts:


  1. The inability to transfer changes into day-to-day operations
  2. The power and distraction of the "whirlwind"
  3. Variation in how people behave, perform, and contribute
  4. The inability to diffuse innovations
  5. "Baggage"
  6. Change fatigue
  7. Senior leadership dysfunction

In this course, you will assess for the signs and symptoms of these 7 change challenges (and have an assessment tool for use in the years ahead), and learn the tactics for overcoming - and even preventing - these challenges from disrupting your efforts to change and improve.

TARGET AUDIENCE: A healthcare organization leader, usually in a senior leadership position, who is leading the organization's efforts to continually improve and advance its strategies.

eLEARNING FORMAT: This course is designed in a way that can be "self-paced." The estimated eLearning time commitments are outlined below. In follow up to the learning, additional time (which will vary per participant) will be required to apply the learning to plan for, and implement, your new or improved goal cycle. The course outlines the steps for doing so and provides a comprehensive set of resources & examples that you can customize for your organization's use.

Through this course, you'll progress through 10 Levels of eLearning, broken down into 48 "bite-sized missions:"

We recommend you pace this course over 8-10 weeks (e.g, approximately 1 level per week).

Estimated course time commitments:

Level 1 - 4 Missions - 1.5-2.0 Hours

Level 2 - 6 Missions - 1.0-2.0 Hours

Level 3 - 7 Missions - 1.25-2.25 Hours

Level 4 - 6 Missions - 1.0-2.5 Hours

Level 5 - 5 Missions - 1.0-1.5 Hours

Level 6 - 4 Missions - 0.5-1.0 Hour

Level 7 - 5 Missions - 0.75-1.25 Hours

Level 8 - 7 Missions - 1.25-2.25 Hours

Level 9 - 1 Mission - 10 minutes

Level 10 - 3 Missions - 15 minutes

CapstoneEDU Category 2 Course Pricing: $400.00 one-time fee per enrollee for 2-years unlimited access to the current course content and any future updates/improvements made to the course in that timeframe.

If you have questions about payment terms, please contact Capstone via //www.capstoneleadership.net/contact-us/

Nursing Contact Hours: Attendee must attend the full presentations and pass the test to receive the Capstone Leadership Training completion certificate. Contact hours are awarded upon completion of the course. Provider approved by the California Board of Registered Nursing: Provider #16063. Approved for 8.5 Contact Hours.

Sue Tetzlaff, RN, RHIA, MHA, FACHE and Jane McLeod, RN, MSN, are the co-founders & principals of Capstone Leadership Solutions, a firm specializing in assisting healthcare leaders and their teams achieve extraordinary results (even award-winning!) while reconnecting to pride, purpose, and joy. Together they co-authored the book, The Employee Experience: A Capstone Guide to Peak Performance.

They served as senior leaders in healthcare before co-founding Capstone Leadership Solutions, Inc. They now serve as strategists, coaches, and trainers to healthcare organizations who want to create environments in which people, results, and strategies can flourish.

CapstoneLeadership.net

Whitnee@capstoneleadership.net

Quest Curriculum

  • 10 Levels
  • Coaching By Capstone
  • Community Support
  • iOS & Android
  • Level 01

    Getting Started

    As you get started, you'll meet your trainers/mentors, get connected with others in the course, and check in on your motivation, mindset, & assess for your specific change barriers. An orientation overview video is also included in this level so you can get some quick wins (..."Just Start!")

  • Level 02

    Challenge 1: Transferring Changes

    You'll learn to recognize the signs & symptoms of this barrier and learn 5 tactics to overcome or prevent this change barrier.

  • Level 03

    Challenge 2: The "Whirlwind"

    You'll learn to recognize the signs & symptoms of this barrier and learn 6 tactics to overcome or prevent this change barrier.

  • Level 04

    Challenge 3: Variation

    You'll learn to recognize the signs & symptoms of this barrier and learn 5 tactics to overcome or prevent this change barrier.

  • Level 05

    Challenge 4: Adoption & Diffusion

    You'll learn to recognize the signs & symptoms of this barrier and learn 4 tactics to overcome or prevent this change barrier.

  • Level 06

    Challenge 5: "Baggage"

    You'll learn to recognize the signs & symptoms of this barrier and learn 3 tactics to overcome or prevent this change barrier.

  • Level 07

    Challenge 6: Change Fatigue

    You'll learn to recognize the signs & symptoms of this barrier and learn 4 tactics to overcome or prevent this change barrier.

  • Level 08

    Challenge 7: Senior Leader Dysfunction

    You'll learn to recognize the signs & symptoms of this barrier and learn 6 tactics to overcome or prevent this change barrier.

  • Level 09

    Re-Assessment

    You'll have the tool, and set a timeframe, for re-assessing your barriers to change.

  • Level 10

    Wrap Up

    You will test your knowledge, evaluate the course, and download your completion certificate.

Start your Journey now

Get Started!
  • 400

    One-time payment

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Success Stories

  • Jason Douglas, Hospital CEO

    You can feel the difference in our organization!

    "We now have the solutions and the structure that we need to control our results and achieve our defined strategies, even during times of external challenges in our industry."

  • Bruce Roesler, Hospital CEO

    By greatness, I mean literal greatness!

    "The Capstone team has been our conscience as well as our coaches to make sure we are implementing best practices and focusing on becoming a better organization that is actively managed, stays alive, and is not swallowed up by other seemingly urgent distractions."

Start your Journey now

Get Started!
  • 400

    One-time payment

  • /